Withdrawal & refunds

Last updated: October 2026

This page explains what happens with your right of withdrawal and with refunds when you buy an episode on story.iamgreat.com.

Episodes are digital content supplied immediately

When you buy an episode, it is unlocked in your account immediately after payment, so that you can start watching it right away.

Who sells the episodes and handles withdrawal

The payment page is provided by Stripe. Stripe, through its Link service, is the seller of record (merchant of record) of the episodes: it takes the payment, sends you the receipt and the invoice, and applies the withdrawal and cooling-off rules that the consumer law of your country requires. The conditions are shown on the payment page before you pay. Questions about a payment can also be sent to Link support.

No refunds from us

We do not offer refunds for episodes that are unlocked in your account. This does not limit the rights you have under the law, or what Stripe/Link decides as the seller of record.

Episodes cannot be bought twice

An episode you already own cannot be bought again: the website does not offer it and our servers refuse such a purchase. Episodes must also be bought in order: an episode can be bought only after the episode before it.

Automatic correction of technical errors

If, despite these checks, a payment is completed for a purchase that our system cannot honour (for example because of a technical error), the episode is not unlocked and the payment is refunded automatically and in full. This is the only case in which a payment is refunded.

If something does not work

If you cannot watch an episode you bought, write to support@iamgreat.com with the email address of your account. We will help you, and nothing in this page limits the rights you have under the law if the digital content is not supplied or does not work as described.

Contact

BLUELIGHT DIGITAL TECH SRL, Str. Campul Pipera 127 Et. 4 Ap. 32, Voluntari, Ilfov, Romania. Email: support@iamgreat.com.