Frequently asked questions
Your account
How do I sign in?
With your email address. We send you a single-use sign-in link; no password is used.
Why was I signed out on my other device?
Your account can be used on one device at a time. Signing in on a new device signs you out of the previous one, and only one episode can play at a time.
How do I delete my account?
On your account page, at the bottom: Delete account. Your account, your watchlist and the episodes you own are deleted. Payment records are kept without your name, because accounting law requires it.
Buying episodes
Why can't I buy episode 3 before episode 2?
Episodes unlock in order: you can buy an episode once you own every episode before it. Episode 1 can be bought with any free account.
How do I pay?
On Stripe's secure payment page. Stripe, through its Link service, is the seller of record: it takes the payment and calculates any tax that applies. We never see your full card details.
What will I see on my card statement?
LINK.COM* IAMGREAT STORY.
Where are my receipt and invoice?
Stripe/Link emails them to you after the payment.
Can I buy the same episode twice by mistake?
No. An episode you already own cannot be bought again: the website does not offer it and our servers refuse such a purchase.
Refunds
Can I get a refund?
We do not offer refunds ourselves. Your right of withdrawal and any refund are handled by Stripe/Link as the seller of record, under the consumer rules that apply to you; the conditions are shown on the payment page before you pay. See Withdrawal & refunds.
What if a payment goes wrong?
If a payment is completed for a purchase our system cannot honour (for example because of a technical error), the episode is not unlocked and the payment is refunded automatically and in full.
Watching
How many times can I watch an episode I bought?
As many times as you like, for as long as the website operates and your account exists.
Why is my email address on the video?
Videos carry a visible watermark with your email address, to discourage illegal copying.
Can I download an episode?
No. Episodes are streamed online and cannot be downloaded.
How do I change the subtitle language?
In your account or in the player. The first choice is made from your browser's language.
The app and help
Does buying an episode unlock anything in the I AM GREAT APP?
No. I AM GREAT STORY is separate from the I AM GREAT mobile app: buying an episode does not unlock anything in the app, and the app does not give access to the episodes.
Something does not work. Who do I contact?
Write to support@iamgreat.com with the email address of your account, and we will help you.
Still have a question? Write to support@iamgreat.com.